Refund policy

Last updated: 1st September 2026

We hope you are happy with your purchase from ID Appliances. If you need to return an item, this policy explains how our returns and refunds process works.

1. Changing your mind

If you purchase goods online, by telephone or through another qualifying distance-selling method, you have a legal right to change your mind.

For most products, you have 14 days after receiving the goods to tell us that you wish to cancel.

You must then return the goods within a further 14 days.

To arrange a return, please contact us before sending anything back:

Email: info@idappliances.co.uk
Telephone: 0113 856 2023

Unless the product is faulty, incorrect or we agree otherwise, you are responsible for the direct cost of returning unwanted goods. For large appliances which cannot normally be returned by post, a collection or return cost may apply where legally permitted.

2. Condition of unwanted returns

For unwanted returns, products must be returned in their original packaging in a re-saleable condition, including all original manufacturer packaging, cable restraints, tags, protective materials and accessories.

Removal or alteration of any manufacturer-applied packaging or presentation features, including cable restraints, may mean that the item can no longer be verified or sold as brand new and may therefore affect your refund in accordance with your statutory rights.

Your statutory rights in relation to faulty, damaged, incorrect or misdescribed products are not affected.

3. Returns outside the 14-day cancellation period

If you contact us after your statutory 14-day cancellation period has expired, we may still agree to accept an unwanted product back at our discretion.

However, a restocking charge will normally apply, usually equal to 25% of the value of the returned product.

You are responsible for the direct cost of returning unwanted goods. For large appliances which cannot normally be returned by post, a collection or return cost may apply where legally permitted.

Products must be returned in their original packaging in a re-saleable condition, including all original manufacturer packaging, cable restraints, tags, protective materials and accessories.

Removal or alteration of any manufacturer-applied packaging or presentation features, including cable restraints, may mean that the item can no longer be verified or sold as brand new so we may not accept the return.

4. Products made to your specification

Some products may be made, configured or personalised specifically for you.

Because these products are produced to your individual requirements and may not be suitable for resale to another customer, they may not qualify for a cancellation or return.

This does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

5. Faulty, damaged or incorrect products

If your product arrives damaged, is incorrect or you believe it is faulty, please contact us as soon as possible.

Where possible, we ask that obvious delivery damage, incorrect products, faults or missing items are reported within 48 hours of delivery or collection.

We may ask you to provide:

  • photographs of the product;

  • photographs of the packaging;

  • a video showing the fault; or

  • other information that helps us understand the issue.

Reporting an issue within 48 hours helps us investigate it quickly with the manufacturer, supplier or delivery company, but this timeframe does not remove or limit your statutory rights.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

In some cases we may deal with the issue directly. In others, we may arrange for, or ask you to liaise with, the manufacturer's technical or service team to help diagnose and resolve the fault.

If we supplied the wrong product, or the product was faulty or damaged when supplied, we will cover the reasonable cost of returning or collecting it where we are legally responsible for doing so.

6. Returning products

Please contact us before returning a product so that we can confirm the appropriate return arrangements.

Where you arrange the return yourself:

  • the product should be packaged securely;

  • you should take reasonable care to protect it during transit;

  • we recommend using an appropriate tracked or insured delivery service; and

  • you should keep proof that the product has been sent.

We cannot accept responsibility for products which are lost or damaged during return transit where you have independently arranged the return, except where responsibility remains with us under applicable law.

7. Proof of purchase

We may ask you to provide reasonable proof that the product was purchased from ID Appliances before processing a return, refund, repair or replacement.

This may include:

  • an order confirmation;

  • receipt;

  • invoice;

  • payment record; or

  • other reasonable evidence showing that the product was purchased from us.

Please keep your receipt or order confirmation where possible.

8. How you will receive your refunds

Refunds will normally be made to the same payment method used for the original purchase.

We will inspect returned products before completing a refund.

Where permitted, we may withhold the refund until:

  • we have received the goods back; or

  • you provide evidence that the goods have been returned,

whichever happens first.

We will process refunds within the timeframe required by law, usually within 14 days of receiving the returned goods or appropriate evidence that they have been returned.

Where handling beyond what was reasonably necessary to inspect a product has reduced its value, an appropriate deduction may be made from the refund where permitted.

9. Contact us

If you have a question about a return or refund, please contact:

Inspired Design (Yorkshire) Limited
Trading as ID Appliances

Email: info@idappliances.co.uk
Telephone: 0113 856 2023
Website: www.idappliances.co.uk